Who we are
Ginger Web Hosting is a trading name of PUBSEARCH LTD, company number 10964757. Our registered office is 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. See our company information.
Information we collect
When you send an enquiry, we collect your name, email address, selected topic, optional website address and message. Please only include information needed for your enquiry.
Our website and hosting systems may also process technical information such as IP addresses, request timestamps and browser details in security and access logs. Customer accounts, orders, billing and support tickets are handled through our separate customer area.
Why we use your information
We use enquiry details to reply to you, discuss services you request and assist with your website. We process requests made before a contract and information needed to provide contracted services. We also have legitimate interests in managing enquiries, securing our systems and preventing abuse. Where processing is based on consent, you can withdraw that consent.
Sending an enquiry does not subscribe you to marketing.
Who receives information
Enquiries are delivered to our team using our email service. Hosting, email and other service providers may process information on our behalf where needed to operate the website and deliver services. We may disclose information where legally required. We do not publish submitted enquiries on this website.
Storage and retention
We retain information only as long as needed for the enquiry or service, relevant legal obligations and resolving disputes. Access is restricted to people who need it to handle your request. No internet transmission or storage system can be guaranteed completely secure.
Cookies and external services
This website uses session and request-security cookies to support the enquiry form. It loads fonts from Google Fonts, which involves your browser contacting Google. The customer area has its own account and session functionality. Third-party links take you to services with their own privacy notices.
AI chat is not currently active on this website. If we introduce additional tracking, chat or anti-spam services, we will update this notice and seek consent where required.
Your rights
Depending on the circumstances, you may request access, correction, erasure, restriction or portability of your personal information, and object to certain processing. You may withdraw consent where it is the basis for processing. We may need to verify your identity before responding.
Use our private contact form, your customer support tickets, or write to our registered office to make a privacy request. You can also complain to the Information Commissioner’s Office.
Updates to this policy
We will update this page when our handling of personal information changes.